Why do I need a phone system?

What can PBX do for my business?

My business has a phone line - why do we need a PBX?

There are different types of phone lines - but one thing that they all have in common is that they only deliver the call to and from your customer and you. Handling that call is where the phone system comes in. In a very simple environment, you may have a single analog phone line from a service provider and then you plug in your phone to it. Then you can take a call or make a call pending that no one else is using that phone line (If for example you have 3 cordless phones someone else can use the phone line and you can listen in on that call but you cannot make another call) In addition, you can only receive one call at a time!

But what if I have call waiting?

Call waiting will allow you to place current call on hold and take the other call, but remember - the call switching happens in the central office (Service provider) level and you can still only have one call at a time (while the other is on hold) The phone system will let you handle multiple incoming or outgoing (or both) calls at the same time. You will also need multiple phone lines (see types of phone lines), one for each call. All the phone lines will be connected to the PBX and this is where the magic starts. There are some very cost effective solutions available so don't let this scare you away.

Do I have to have multiple lines in order to have a PBX?

No. There are many features you can use while only having a single line. For example, you can still use Auto Attendandt to route the calls to the appropriate person with custom caller id, or you may choose to have individualized voicemail, email notifications etc..

What other features does a PBX system have?

To name a few:

• Auto Attendants
• IVR (Interactive Voice Recording) Prompts
• Voicemail
• Caller ID
• Ringtones
• Music on hold
• More...

These are just some of the common features that you will encounter in most phone systems but unlike most phone systems you will NOT have a limitation as to how many features you can have with SPOC Custom solution.

Without making this a long and undesirable essay to read - contact us now and tell us what you would like - We guarantee the best price and definitely guarantee that it can be done. And if you say - "Hey - I am starting a business and I don't know what I need" - that is ok too. You can count on us to provide you an overview of what can be done and then give you an honest opinions as to what solution you need. Don't end up buying a bloated system that has to be fully replaced when your business grows.